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Still The Problem Tour Admat

Frequently Asked Questions

  • When does presale registration begin?

    Registration for Morgan Wallen artist presale access is open now

  • How long will presale registration be open?

    Presale registration will be open until Thursday, November 6 at 10pm.

  • When does the artist presale begin?

    The Morgan Wallen artist presale starts on Wednesday, November 5th for all cities.

    Presale start times vary per show. Check your local listings for show-specific presale start time.

    All tickets are subject to availability and are first come, first served.

  • How many dates can I sign up for?

    There is no limit on the number of dates you can sign up for.

    For multiple sign-ups, you will be prompted to login by entering just your phone number.

  • I registered for a presale code, when will I receive it?

    You will receive your presale code by 11:59pm local venue time on the evening before the presale begins.

  • How will my presale code be delivered?

    Presale codes will be delivered via email and SMS to US phone numbers.

    Tuscaloosa presale code will be delivered via email

    Canada and any other international numbers will receive their presale code via email only.

    Emails will be delivered from AEG Presents.

  • What happens if I don’t receive a presale code?

    To ensure you have successfully registered, make sure to input your two-factor authentication code.

    Codes will not be delivered until the night before the presale starts.

    Be sure to check your email junk and spam filters.

    If you have checked the above and still don’t receive, please reach out to register@aegpresents.com.

  • I did not receive my two-factor verification code. How do I receive it?

    If you are still running into issues with receiving your verification code, please try sending an SMS with 'Yes' or 'Start' to 33439. This might enable you to start receiving SMS Verification codes. Please attempt to register again after re-enabling. Please also check your spam folders. If this still does not work, please email register@aegpresents.com and we will assist accordingly.

  • Will my presale code work for all shows or just one?

    Your unique presale code will only work in the city you register for.

    If you are looking to purchase tickets in multiple cities, you will need to register for at least one show per city and can only use that city’s designated presale code.

  • How many tickets am I allowed to purchase with my presale code?

    The presale code will allow you to purchase a maximum of 6 tickets per show.

  • Once I register for presale and receive the presale code, will it guarantee that I can purchase tickets during presale?

    Participating in presale registration DOES NOT guarantee tickets to the show. Tickets will be available on a first come, first served basis.

  • Where do I purchase the tickets?

    Ticket links will be sent to you when you receive your presale code. Tickets will be sold from websites designated by the venues. This includes axs.com, ticketmaster.com, seatgeek.com & paciolan.com.

  • When is the Public On Sale?

    Public On Sale will be on Friday, November 7 at 10AM local time. Tickets will be available on a first come, first served basis.

  • Are the tickets refundable?

    All sales are final. No refund, No exchange available.

  • What if I am having issues during the registration and presale process?

    If you have any issues, please email register@aegpresents.com and we will troubleshoot all issues and inquiries quickly to help resolve any issues.